Frequently Asked Questions

Braintree Alerts powered by Smart911 is the Town of Braintree’s official emergency alert and notification system. This system is used to send alerts to the public during emergencies. Braintree Alerts powered by Smart911 is a free service that allows you to sign up online to receive customized alerts via text message, email, and voice message.

In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about severe weather, safety, health, utility disruptions, major traffic incidents, and more. This service is provided by the Town of Braintree at no cost to the public; however, message and data rates may apply.

When emergencies happen, be the first to know. The Town of Braintree uses Braintree Alerts powered by Smart911 to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe. By signing up for Braintree Alerts powered by Smart911 you are taking a large step toward improving your personal safety.

When an emergency  occurs that meets the criteria for sending out an alert to the public, the Town of Braintree’s emergency dispatchers will gather the necessary information and  push out an alert to the affected area. Alerts can be sent out city-wide to  everyone who has opted-in to the system or to a specific area or neighborhood for more localized events.

This service is provided by the Town of Braintree at no cost to the public; however, message and data rates may apply depending on your provider and phone services.

While Braintree Alerts powered by Smart911 is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside the Town of Braintree.

Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. In addition to emergency alerts, you can also choose to receive customizable community notifications.

These include notifications about:

• Severe
• Safety risks
• Health risks
• Transportation disruption
• Special event information
• Test messages

You are not able to reply to texts or emails sent by Braintree Alerts powered by Smart911. Voice messages provide a dial-back number to replay an alert message.

Once you have signed up online and confirmed your contact information within the system, you will begin receiving alerts

For information on how to change your notification preferences and contact information used by Braintree Alerts powered by Smart911 visit the Smart 911 FAQ and help desk page.

The frequency for which you receive alerts depends on the addresses you provide and the types of alerts you select to receive as well as the frequency of actual emergencies. Emergency alerts will only be sent when there is an immediate threat to life and / or property. Community notifications will be sent when the criteria for sending an alert are met.

This system is not intended to bombard you with information. The City will only send you alerts about the information you select to receive. To change your alert settings, login to the Smart911 website  and edit your preferences.

No, your information is private and will not be used or distributed in any manner. The information that you provide is exempt from public disclosure and will be used for emergency purposes only.

Personal information provided to Braintree Alerts powered by Smart911 is private and only used to notify you for official Town of Braintree communications and to support the Town's emergency services.

Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of "opt-in" mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose.

Physical & Computer Security

Braintree Alerts powered by Smart911 utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure.