Frequently Asked Questions

Call the Department of Elder Affairs at 781-848-1963 between the hours of 8:30 a.m. and 4:30 p.m. to reserve a ride.

The transportation service starts when the Department of Elder Affairs opens at 8:30 a.m. The earliest pick up is at 8:45 a.m. The latest appt. can be scheduled up until 1:30pm. 

If you know of someone who may need help, and you are unsure what to do about it, please call the Outreach program at 781-848-1963 at the Department of Elder Affairs. Every situation is treated respectfully and remains confidential. We will attempt to contact the person in need and assist them with obtaining services that will help them remain safely in their own homes. We will contact appropriate agencies and resources on their behalf.

The Department of Elder Affairs has an equipment loan program. We accept donations of gently used or new medical equipment which we then loan out on an as needed basis. When someone doesn’t need the equipment anymore, we ask that it be cleaned and returned to us so someone else can benefit from it. We have a short loan information form to be filled out when the equipment is picked up.

Absolutely. That is what we are here for. Please call the Department of Elder Affairs at 781-848-1963 and ask for the Outreach program. We can work with you to help your parents. It is often tricky dealing with a family situation such as yours, but if the issues are approached with sensitivity, positive changes can be effected which will help both you and your parents.

Braintree has many options for seniors who sell their homes. The Braintree Housing Authority manages senior only and mixed family unit developments in town. Their telephone number is 781-848-1484 for more information. There is also the option of assisted living facilities. If one’s ability to care for themselves is declining, local nursing homes may be considered. For a more complete listing of housing options in the South Shore area you can call South Shore Elder Services Inc., at 781-848-3910. Ask for their Information and Referral department.

The Department of Elder Affairs vans go to Braintree and the surrounding South Shore towns of:

• Hingham
• Holbrook
• Milton
• Norwell
• Quincy
• Randolph
• Weymouth

Rides into Boston may be available through our MAP program.

We have many different positions available. Some of the positions are:

• Clerical
• Crafters
• Escorts
• Group Facilitators
• Hostess
• Newsletter delivery drivers
• Receptionist
• Van drivers for medical and grocery shopping. 

Let us know what your expertise is and we are sure we can find a volunteer position to match your skills.

We ask our volunteers what hours, days, and times they are available and we work closely with them to accommodate their schedules. You can volunteer from one hour to 100 hours a month or year…it’s your choice! You could also possibly start new activities that would utilize your skills and knowledge. We are always open to new suggestions and ideas. Come check us out!